Risk Free

Heron · Reception & assistance

Every call answered. Day and night.

Heron answers your business phone around the clock, gives callers the answers you’ve approved, takes messages and booking requests, and sends your team a clear note after every call. Risk Free sets it up and looks after it.

$597 set-up incl. first month · then $397/mo

  • Are you open Saturday?
  • Can I book Tuesday at 3?
  • Who am I speaking to?
  1. Your browser asks for the microphone
  2. It tells you it is an AI in its first sentence
  3. Hang up any time. Can’t connect? Email riskfreereception@gmail.com
See the price and what it covers

$597 set-up, first month included then $397 a month CAD · plus HST · no minimum term

The demo is a live AI agent on Risk Free’s own line, not a client’s line.

What you get

  • Every call answered

    Day, night, weekends and holidays. Callers hear your approved answers, not a voicemail.

  • Messages and booking requests

    Heron takes the details your team needs and passes the request on.

  • A clear note after every call

    Who called, why, and what to do next. Plus a morning summary and alerts for anything urgent.

  • Set up and looked after

    Risk Free configures it for your business, tests it with you and changes it when you ask.

A call, start to finish

What happens when someone calls.

Every call follows the same shape. The words come from what you approve.

Line openOn a call · Harbourview Physio Example · fictional clinic
  1. Heron

    Thanks for calling Harbourview Physio. I’m Heron, the clinic’s AI assistant. How can I help?

  2. Caller

    Do you have anything Saturday morning? My back’s been sore since Tuesday.

  3. Heron

    We’re open Saturdays from nine to one. I can’t give medical advice, but I can pass a booking request to the team. Can I take your name and best number?

Note to the teamSent to front desk

Saturday a.m. request · back pain since Tue · call back on the number given.

  • Booking request
  • Not urgent
The example shows a fictional clinic. Heron says it is an AI in its first sentence, answers only from the hours you approved, takes a booking request and writes the team a note, which joins the day's list.

The same shape, every time.

Heron answers, understands what the caller needs from the answers you’ve approved, captures only what your team needs, then either passes on a request or books directly where that’s set up. Anything urgent follows your handoff rules. Every call ends with a written note.

The example is fictional. The words come from what you approve.

The journey of a call · example, fictional clinic

  1. 01

    Answer

    Heron Thanks for calling Harbourview Physio. I’m Heron, the clinic’s AI assistant. How can I help?

    Says it’s an AI in the first sentence. The greeting is set per business.

  2. 02

    Understand

    Caller Do you have anything Saturday morning? My back’s been sore since Tuesday.

    Heron answers only from the hours and services you’ve approved: open Saturdays nine to one. No medical advice.

  3. 03

    Capture

    Heron Can I take your name and the best number to reach you?

    Takes the details your team needs, nothing more.

  4. 04

    Request, or book

    Which one runs depends on how your account is set up.

    • Booking request Heron passes the request to your team, who confirm with the caller. Every client has this today. Available
    • Direct booking Heron books straight into your calendar, only through an integration we’ve verified for your system. In development
  5. 05

    Hand off, if needed

    Anything urgent or unusual follows the handoff rules you set: who’s told, and how.

    Set up for you
  6. 06

    Note to the team

    Note to the team Saturday a.m. request · back pain since Tue · call back on the number given.

    Your team gets a written note shortly after the call, and a morning summary of the day before.

Price

One set-up fee. Then one fixed monthly price.

$597 set-up, first month included

$397 a month

CAD · plus HST · no minimum term · cancel any time by email

What the monthly fee covers

  • One inbound agent with your approved answers, hours, holidays and handoff rules
  • Messages and booking requests, passed to your team
  • A note after every call, a morning summary, and alerts for anything urgent
  • Settings changed for you by the Risk Free team, on request

Usage and limits

  • No per-call charge for genuine calls to your business. Fair use applies, as the terms set out
  • Takes more than one call at a time, within the voice platform’s line limits
  • Phone today. Text-message follow-up is a pilot where consent is in place
  • Not included: medical, legal or financial advice, or systems that aren’t connected

Add when you need them

  • An extra agent (after hours, a recall line) Quoted
  • Direct booking into your system In development
  • Callbacks your team approves Pilot
  • Heron Campaigns $197 an active month

This price is for Reception & assistance. Extra agents, direct booking when available, and campaigns are quoted when you add them.

Start with a short call

Consultations are free, for every service and every tier. A note books nothing and fixes no price.

For comparison

What a front desk costs in wages.

Heron doesn’t replace the people who care for your customers. It makes sure no call goes unanswered while they do. The calculator uses Ontario’s average receptionist wage and your own hours; adjust it to your business.

Savings calculator

Heron against the cost of a desk.

1
Adjust hours and wage
40 h
$20.23

With 1 receptionist at 40 h and $20.23: wages about $3,507 a month against $397 for Heron, so about $3,110 a month less. First year $4,964 (set-up includes month one), then $4,764 a year.

Heron Reception
$397a month
Receptionist wages
$3,507a month

Estimated difference $3,110 a month less than wages

Set-up
$597 set-up, first month included
Billing
then $397 a month, from month two
First year
$4,964 ($597 + 11 × $397)
Every year after
$4,764
Wages, a year
$42,078 · first-year difference $37,114

An estimate from the inputs above: wages only, before benefits and payroll costs. Heron answers calls and takes messages and booking requests; it doesn’t do everything a person at the desk does, and it isn’t a promise that you can reduce staff.

No per-call charge, day and night No minimum term

See what the monthly fee covers → Get set up

Your settings

Heron works from settings we keep for your business.

Tell us what’s right. We set it up, test it with you, and change it when you ask.

SettingWhat it controlsStatus
Hours & holidays When Heron answers, and what it says when you’re closed Available
Approved knowledge Your services, directions, policies and anything else you want shared. Heron answers only from this. Available
Roles & agents One agent or several, each with its own job Set up for you
Handoffs What counts as urgent, who’s told, and how Set up for you
Booking Booking requests now; direct booking into a supported system once a connector is verified RequestsAvailable DirectIn development
Channels Phone today; text-message follow-up where consent is in place PhoneAvailable TextPilot
Integrations Your calendar, booking or practice system, checked one system at a time In development
Notes & summaries Who receives call notes and the morning summary Included

Settings are changed by the Risk Free team on request.

One agent or several

Give each job its own Heron.

Some businesses run one agent. A busy clinic might run three, each with its own hours, knowledge and handoffs. Example set-up, fictional.

  • Front desk

    Available

    Weekdays. Answers questions and takes booking requests.

  • After hours

    Available

    Evenings and weekends. Takes messages and flags anything urgent.

  • Callbacks

    Pilot

    Returns calls your team approves, with consent records in place.

An open appointment book with blank pages and a telephone handset lying beside it on a walnut desk
The appointment book

What it won’t do.

  • Give medical, legal or financial advice.
  • Pretend to be a person.
  • Make up an answer. If it doesn’t know, it takes a message.
  • See your calendar, records or inbox unless that system is connected. Today, most aren’t.

How we start

Live in days, not months.

  1. 01

    A short call

    Your hours, your services, and the questions you get most.

  2. 02

    We set it up

    Approved knowledge, handoffs, notes and who receives them.

  3. 03

    You test it

    Call it yourself. We adjust until it sounds right.

  4. 04

    Go live, and we look after it

    Forward your line when you’re ready. We check how it’s doing and change it when you ask.

Questions.

The demo is a live AI agent on Risk Free’s own line, not a client’s line.

Privacy policy

Do callers know it’s an AI?

Yes. Heron is set up to say it’s an AI at the start of a call, and it never claims to be a person.

Can it book straight into my calendar?

Today Heron takes booking requests and your team confirms them. Direct booking is in development and depends on your booking system; we check yours before promising anything.

What happens to urgent calls?

They follow the handoff rules you set with us: who’s told, and how.

What if it gets something wrong?

Tell us. Heron answers from settings you approved, so most fixes are a settings change we make for you.

Do I need new phones or software?

No. When you want Heron to answer, you forward your existing number to it.

What about my callers’ information?

Calls are handled by our voice provider. Notes keep only what your team needs. See the privacy policy.

Hear it for yourself, then let’s talk about your line.

$597 set-up, first month included · then $397 a month · CAD plus HST

Start with a short call Hear Heron answer a call
Hear Heron answer a call